Privacy Policy
Startup Tech Pros (the “Company”)
NAVIGATION
1. Introduction
4. Data Usage
5. List of Third Party Processors And End-User Data Storage Providers
6. Accessibility for Ontarians with Disabilities Act (AODA)
1. INTRODUCTION TO PRIVACY POLICY
The Company is committed to maintaining the confidentiality, integrity and security of any Personal and Business Information (as defined below) about Company's Clients and End-Users. To demonstrate Company's commitment to protecting Your privacy, Company has developed this privacy policy (“Privacy Policy”), which describes how Company will collect, use, disclose and protect Your Personal and Business Information through the Service.
(a) LICENSE AGREEMENT AND END USER LICENCE AGREEMENT
This Privacy Policy as well as Company's Product License Agreement and End User License Agreement (“License Agreements”) govern Your access and use of the Product, as owned and operated by the Company, a Canadian corporation having its registered address at 6 Firwood Crescent, Brampton, Ontario, Canada, L6P 2J6 (referred to in these Terms as the “Company”). Terms capitalized but not defined in this Privacy Policy have the meanings set out in the License Agreement. “You”, “Your” and “Yours” refers to you, the End-User, or if You are a company that isregistering for user accounts on behalf of Your employees or contractors, the Client, as the case may beas defined in the License Agreement.
(b) CONSENT AND AGREEMENT TO BE BOUND
(i) CONSENT PROVIDED BY CONTINUING USE. By accessing and/or using the Service You agree to all the terms and conditions of this Privacy Policy and the License Agreement which are incorporated here by reference. If You do not agree to all the terms and conditions of this Privacy Policy and the License Agreement, please do not use the Service.
(ii) YOU MAY ALSO HAVE PROVIDED CONSENT THROUGH TheDigital Distribution Platform.There are certain types of device data that the Service cannot access without Your consent. The various application marketplace platforms that Company serves the Service through will notify You the first time the Service requires permission to access certain types of data and will let You decide to consent to that request. You further agree to abide by all the terms in the Digital Distribution Platformend user licensing agreement, or any other applicable application store (“Digital Distributor”)agreement, so long as such agreement does not conflict with the terms herein or the License Agreement.
(iii) CHANGES WILL REQUIRE YOUR CONSENT. In the case of a material change to the Service as described in the amendment provision set out in the License Agreements, and in accordance with the amendment requirements set out therein, Company will provide written notice to inform You and will obtain consent from You for any new purposes not previously identified.
(iv) PROVIDING CHANGES TO YOUR CONSENT. Changes can be submitted by updating Your data in accordance with the user data update and verification provisions set out in the section of this Privacy Policy entitled“3. Data Management”.
(c) CONSENT TO COLLECTION AND ANALYSIS OF THE INFORMATION YOU PROVIDE TO US
(i) SPECIFIC CONSENT TO COLLECTION OF INFORMATION. By using the Service, You consent to the collection, use and disclosure of Your Personal and Business Information by Company in the manner described in this Privacy Policy. You may always opt not to disclose certain Personal and Business Information, but which may restrict access to certain features of the Service. For example, Your name and email address are necessary to complete the registration process. At any time after registration, You may opt out of most email communication from Company byclicking on the opt-out (unsubscribe) link at the bottom of Company's emails, or by contacting Company at the contact details listed above. However, Company may still contact You for administrative purposes. Withdrawing consent will not apply to actions the Company has already taken based on Your prior consent.
(ii) CONSENT TO PROCESS THIRD PARTY DATA YOU SEND TO US IS YOUR RESPONSIBILITY. Any data sent to Company for processing by You is considered to be third party data (“Third Party Data”). For all Third Party Data, consent required upon collection of third party data shall be obtained by You (“Third Party Data Consent”).
(iii) CONSENT TO RECEIVING COMMUNICATIONS FROM US: When You sign up, use or access any Company Service, You are opting in to receive emails from the Company for administrative or technical issues and You may occasionally receive Company newsletters.
a. COMMUNICATIONS IN THE EVENT OF BREACH: In the unlikely event that Company believes that the security of Your Personal and Business Information in Company's possession or control may have been compromised and creates a real risk of significant harm to You, or if Company believes that a notification is appropriate, Company may seek to notify You of that development, pursuant to both Company's desire to keep You informed and Company's legal requirement to do so. If a notification is appropriate, Company may notify You by the email address registered to Your account. Additional details on a Data Breach can be found in the in the section of this Privacy Policy entitled “3. Data Management”.
b. WE WILL NOT REQUEST CONFIDENTIAL PERSONAL INFORMATION: Company will never send email messages to customers requesting confidential information such as passwords, credit card numbers, or social security or social insurance numbers. Please do not act on any such emails as You may compromise Your Personal Information by replying or by following links to a fraudulent website.
(d) AMENDMENTS TO THIS PRIVACY POLICY AND VALIDATION TO CONFIRM COMPLIANCE WITH LAW. The Company may amend or change this Privacy Policy at its sole discretion at any time, and in accordance with the amendment provisions set out in the License Agreement. The use of the information Company collects at any given point is subject to the Privacy Policy in effect at the time of collection. If Company makes any material changes Company will notify You by email or by means of notice on the Service prior to the change becoming effective.Company will post the most current Privacy Policy on the Service, and Your use of the Service is subject to the most current Privacy Policy as posted on the Service at any time.
(i) Company's PERIODIC REVIEW. Company will perform a periodic and timely review to ensure that Company's Privacy Policy is compliant with Applicable Laws.
(ii) YOUR PERIODIC REVIEW. Company encourages You to periodically check Company's Privacy Policy for the latest information on Company's current policy.
(e) DISCLAIMER
IF YOU CHOOSE TO ACCESS THE SERVICE, YOU DO SO AT YOUR OWN RISK, AND ARE RESPONSIBLE FOR COMPLYING WITH ALL LOCAL LAWS, RULES AND REGULATIONS. WE MAY LIMIT THE AVAILABILITY OF THE SERVICE, IN WHOLE OR IN PART, TO ANY PERSON, GEOGRAPHIC AREA AND/OR JURISDICTION WE CHOOSE, AT ANY TIME AND IN COMPANY'S SOLE DISCRETION. COMPANY'S PRIVACY POLICY DOES NOT COVER THE INFORMATION PRACTICES OF OTHER COMPANIES AND ORGANIZATIONS WHO ADVERTISE COMPANY'S SERVICES, AND WHO MAY USE COOKIES (DEFINED BELOW) AND OTHER TECHNOLOGIES TO SERVE AND OFFER RELEVANT ADVERTISEMENTS. SEE COMPLETELIMITATION OF LIABILITY PROVISION AND DISCLAIMER, ANDPROHIBITED USE REQUIREMENTS CONTAINED IN THE SERVICE LICENSE.
(f) MISCELLANEOUS
If any portion of this Privacy Policy is deemed unlawful, void or unenforceable by any arbitrator or court of competent jurisdiction, this Privacy Policy as a whole shall not be deemed unlawful, void or unenforceable, but only that portion of this Privacy Policy that is unlawful, void or unenforceable shall be stricken from this Privacy Policy. The insertions of headings are for convenient reference only and are not to affect the interpretation of this Privacy Policy.
(g) CONTACT INFORMATION
If You have questions or concerns regarding Company's policy or practices, please contact Company's legal counsel at legal@startuptechpros.com.
(h) EFFECTIVE DATE.
This Privacy Policy is effective as of the Effective Data as defined in the License Agreements.
NAVIGATION
1. Introduction
2. Data Collection
4. Data Usage
5. List of Third Party Processors And End-User Data Storage Providers
6. Accessibility for Ontarians with Disabilities Act (AODA)
2. COLLECTION OF USER INFORMATION INCLUDING PERSONAL AND BUSINESS INFORMATION
(a) DISCLOSURE OF COLLECTION
Within this section of the Privacy Policy, Company will provide You with notice that Your information is being collected when You use the Service. In the section of this Privacy Policy entitled “3. Data Management”, Company will be describing the manner in the section of this Privacy Policy entitled “4. Data Usage”, You will also be notified about the nature for which the data will be used, how Company processes the data, and how Company works with third party service providers who will assist Company to process the data.
(b) COLLECTION OF PERSONAL AND BUSINESS INFORMATION
When You use the Service, Company stores certain information about Your device and Your activities that You provide to Company and that Company automatically collects, including:
(i) REGISTRATION INFORMATION: Your user registration information which includes the following personal information (“Personal Information”): first and last name, email address and may include a photograph if You supply one to Company as Your personal avatar;
(ii) TECHNICAL INFORMATION: technical information about Your device such as the type of device, OS version, location, other browser information (e.g., size, connection speed and connection type;
(iii) USER PREFERENCES COLLECTED AUTOMATICALLY: Your User Preferences which Company will collect and determine automatically through Cookies and traffic data as described below;
(iv) USER PREFERENCES SUPPLIED BY YOU: Your user experience preferences and settings (time zone, language, etc.), as well as content and usage preferences (collectively, the “User Preferences”); and
(v) CONTENT SUPPLIED BY YOU: Company collects content that You upload, post, and/or share to Company's Service which includes Company's Social Media Services.
(c) METHODS OF COLLECTION
We may collect electronic information from You from the following sources:
(i) COLLECTION OF INFORMATION AT REGISTRATION. Registration may be required if You want to use the Service. You may need to register twice, once to the Digital Distributor and a second time after You have used, accessed or participated in the Service from the Digital Distributor, using Your electronic device. As part of this registration, Company will require that You submit certain information that is relevant to the purposes of the Service.
(ii) COLLECTION THROUGH SOCIAL MEDIA: If You are logged into social media websites or applications (such as Facebook, Instagram, Twitter, among others, and individually and collectively, “Social Media Services”) on pages and/or locations that are related to Company's Service, Company may receive information from such Social Media, in which case Company may collect and store information identifying Your account with the Social Media Services;
(iii) COLLECTED THROUGH COMPANY'S COMMUNICATIONS WITH YOU: via email or through the Service, through messages or transaction information relating to Your use of the Service, through other End-User-generated content provided to Company in the normal course of Your use of the Service, including but not limited to communications related to registration, evaluations, internal surveys, feedback information, usage information, correspondence with Company through technical support tools and/or email, by and Traffic Data (as described within this Privacy Policy);
(iv) COLLECTED AUTOMATICALLY THROUGH ANALYTICS TOOLS: Company may collect and store information (including Personal Information) locally on Your device using mechanisms such as Service data caches, “Cookies” (cookies, pixel tags or other similar technologies which are small data files that are stored on an End-User's device for record-keeping purposes that track where You travel on the Service and what You look at, on single sessions or cumulated over time. Although Cookies are used by most major Services and are accepted by default by most Services, it may be possible to disable Cookies via Your settings), and through "traffic data" which collects the route and destination of users and information on and through Company's Service, as well as cookies that are stored temporarily on Your device.
(d) PROCESSING OF COLLECTED INFORMATION
In the section of this Privacy Policy entitled “4. Data Usage”, You will also be notified about the nature for which the data will be used, how Company processes the data, and how Company may work with third party service providers who will assist Company to process the data.
NAVIGATION
1. Introduction
3. Data Management
4. Data Usage
5. List of Third Party Processors And End-User Data Storage Providers
6. Accessibility for Ontarians with Disabilities Act (AODA)
3. DATA MANAGEMENT
(a) VALIDATION AND CHANGES TO OF COMPANY'S END USER-INFORMATION
(i) VALIDATION: Company will validate the Personal Information to the best of its ability. Company will validate Personal Information wherever possible and any discrepancies discovered shall be corrected.
(ii) CLIENTS COLLECTING INFORMATION ON BEHALF OF THEIR END-USERS. In the case that the End-User Personal Information is provided to Company by one of Company's clients or partners, Company will accept that database as verified and accurate. If Company is collecting the data on behalf of Company's client or partner, Company will work with the Client to ensure that processes will be put in place to ensure that end users are given the chance to review and correct any data issues.
(iii) REVIEW OF INFORMATION AND INDIVIDUAL ACCESS. The Company relies on You to ensure that the Personal Information You enter into Company's system is as accurate, complete and up-to-date as necessary for the purposes for which it is to be used. Until the Personal Information Removal Date (as defined below), You may review or update Your Personal Information by submitting a request to review or update Your Personal Information to legal@startuptechpros.com indicating that You are requesting such review or update, subject to the identity verification process set out below, and with the understanding that the Company may make changes to Your Personal Information to meet the technological requirements of Company's networks, media, and Service creation and upgrades. Unless required to comply by law, Company may reject access or modification requests that are unreasonably repetitive, require disproportionate technical effort, risk the privacy of others, or would be extremely impractical. Where Company can provide information access and correction, and when required by law, Company will do so for free.
(iv) REMOVAL OF YOUR PERSONAL AND BUSINESS INFORMATION BY US OR BY YOU: At any time and up to account expiry of 90 days after Your License Agreements with Company have been terminated or the maximum time period allowed by Applicable Law as described below, whichever is longer (this is the “Personal Information Removal Date”) the End User may request a copy of all of the End-User's User Data from the Service. After the Personal Information Removal Date, or upon Your specific request to legal@startuptechpros.com to delete the Personal Information, such Personal Information shall be deleted by Company within a reasonable period, unless:
a. INFORMATION MAY BE RETAINED UNTIL A SYSTEM-WIDE BACKUP IS PURGED: such data may continue to temporarily persist in Company's system-wide business recovery back-ups (if any) until such time as the system-wide business recovery backup is deleted and replaced with data that does not include data collected during Your agreement term; however, You have no expectation of data retention whatsoever and acknowledge that backing up of Your own data is Your responsibility; or
b. INFORMATION MAY BE RETAINED IF REQUIRED TO COMPLY WITH LAW: such data may continue to temporarily persist to the extent that such information is required to be retained for compliance with Applicable Law (for example, to prevent, investigate, or identify possible wrongdoing in connection with the Service or to comply with legal obligations) and until such time as such information is no longer required for this purpose, however, You acknowledge that recovery of data is not permitted by You from within this system under these circumstances unless Company is required and compelled to do so by law, and in such event, at Your sole expense.
(v) CHANGE REQUESTS MAY REQUIRE IDENTITY VERIFICATION ON YOUR PART: When updating Your Personal Information, Company may ask You to verify Your identity before Company can act on Your request.
(vi) TRACKING YOUR PREFERENCES. Company will capture and manage all End-User and Client privacy preferences. These preferences will be tracked in the database and attached to Your End-User records. If the preferences are changes, the modifications will be incremental, and added to an audit log. Tracking of Your consent to the collection, storage and use of Your Personal Information will also be recorded for the purposes of an audit log for consent. To ensure that the data is traceable, the source of the data will be logged, as well as a timestamp for the transaction.
(b) STORAGE AND RETENTION
(i) STORAGE LOCATION. If Your information is stored on computer systems in a country other than the country in which Your information was collected. In Company's best efforts to protect Your data, storage locations will be selected in countries that have similar privacy laws. Foreign storage locations, if any, that may process or store Your data, will be listed and updated within Section 5 of this Privacy Policy, entitled “LIST OF THIRD PARTY PROVIDERS AND END-USER DATA STORAGE PROVIDERS”. Any such transfers will also be subject to audit and tracking requirements set forth in this Privacy Policy.
(ii) DATA RETENTION:
a. OF NON-PERSONAL INFORMATION: Data that is non-Personal Information may be kept by Company for an indefinite period however, this does not constitute a guarantee that Company will keep the data indefinitely. If a User or Client would like to ensure that data is indefinitely kept, that can be requested, upon written agreement of the parties of a custom services plan. This data will primarily be used in aggregate and anonymized format to drive business intelligence and analytics.
b. OF PERSONAL AND BUSINESS INFORMATION: Personal Information data will be kept until the Personal Data Removal Date (as defined above), with such deletion to be initiated by Company or by the User, in the manner described above in the section entitled “Removal of Personal Information By Company or by You.”
c. DATA RECOVERY BY YOU: Other than information that Company is required to retain and provide to You by law the Company runs a periodicbackup of End User's User Data and may store the End-User's User Data as long as the End-User's account is current and active until expiry of the Data Retention Period.
d. DATA RESTORES: The Companywill not restore data unless it is available and then only if the Company determines, in its sole discretion that a data recovery is necessary.
e. PERIODIC AUDIT. Company will perform routine audits at its sole discretion or on a schedule as required by Applicable Law to confirm deletion of the data has occurred in the manner described above in the section entitled “Removal of Personal Information By Company or By You.”
(c) SECURITY MEASURES: Company takes Your privacy very seriously. If You have a security related concern, please contact Company at the contact details provided above. Company will work closely with You to ensure a quick and personal response to Your concerns. In addition, Company restricts unauthorized access through protective policies, procedures, and technical measures, including:
a. SAFEGUARDS PROVIDED BY YOU: To keep Your Personal Information secure, You are required to safeguard Your End-User name and password information in accordance with the License Agreement.
b. SAFEGUARDS PROVIDED BY US: Company will provide physical and electronic safeguards with regard to the storage of Personal Information as required by law, however, and pursuant to disclaimer provided in the License Agreements, You understand that in order for the Company to operate the Service, End-User Data may be transmitted by You to the Company over the internet, public networks or otherwise, and You acknowledge that that no such data transmission can be guaranteed to be completely secure, and that, beyond Company's requirements to provide a warranty on information security as required by law, Company cannot warrant the security of any information You transmit to us, and that You do so at Your own risk.
c. ACTIONS IN THE EVENT OF DATA BREACH. A “Data Breach” is defined as any non-authorized access to the storage locations of the data, or access to a storage location by an individual that is potentially suspected of having performed non-authorized activities. In the case where a Data Breach has occurred, if the Company believes that the breach creates a real risk of significant harm to the end-users, the End-User and Client will be notified in the manner as required by law, and all details regarding the impact to the End-User and Client will be shared.
(d) TRAINING COMPANY'S STAFF IN DATA MANAGEMENT:
a. TRAINING OF COMPANY'S STAFF FOR HANDLING PERSONAL INFORMATION: Company's employees and contractors are required to adhere to standards and policies to ensure that Personal Information is secure and treated with the utmost care and respect. Furthermore, Company limits access to Your Personal Information to those employees or contractors who Company reasonably believe need to come into contact with that information in order to do their jobs and Personal Information will only be reviewed if anonymize of otherwise accessed on a “need-to-know” basis.
b. EMPLOYEE COMPLIANCE. All employees must read, and attest to having read this Privacy Policy. Furthermore, as this Privacy Policy is evergreen, any time material changes are made to the document, employees will need to attest to having read and understand the changes to the document. From time to time, training shall be provided to employees on this Policy Privacy and privacy issues required to be compliant with the applicable law.
NAVIGATION
1. Introduction
4. Data Usage
5. List of Third Party Processors And End-User Data Storage Providers
6. Accessibility for Ontarians with Disabilities Act (AODA)
4. DATA USAGE SCHEDULE TO THE SERVICE LICENSE AGREEMENT
(a) USE AND DISCLOSURE OF PERSONAL AND BUSINESS INFORMATION. Company will not use or disclose Personal and Business Information other than the purposes identified below (individually and collectively, the “Purpose”):
(i) TO COMMUNICATE WITH YOU ANDTO PROVIDE CUSTOMER SERVICE: To Provide Customer Service and support, administrative messages, updates, and security alerts, to resolve disputes, and to troubleshoot problems;
(ii) TO IMPROVE COMPANY'S SERVICE: To fulfill Your requests or Company's service roadmap for certain features of the Service, to customize, measure, and improve the Service including by analyzing trends, tracking user movements on the Service, gathering demographic statistics about Company's user base as a whole, and to assist Company to measure Company's performance and effectiveness of Company's content, and to share Company's performance information with others;
(iii) TO IMPROVE COMPANY'S CONTENT: Company may post Your social media content, testimonials, and other information provided by you;
(iv) TO FULFIL COMPANY'S BUSINESS GOALS: to directly or indirectly offer or provide You with products and services that are based on Company's analysis of Your needs as determined by Company's analytics and the analytics of Company's third-party processors, unless You opt out;
(v) TO ENABLE COMPANY'S COLLABORATORS TO FULFIL THEIR COMPANY'S BUSINESS GOALS: Where a third party to this Privacy Policy directly or indirectly provides the Company with the ability to provide the Service to You, Company may supply Personal Information to such Third Party in exchange for fulfilling Company's Purpose and providing corresponding value to the third party, and such third parties are listed in Section 5 of this Privacy Policy entitled “List of Third Party Processors And End-User Data Storage Providers“;
(vi) IN THE EVENT OF AN ACQUISITION OF COMPANY'S COMPANY. In the event that the Company, or all or a portion of Company's business, or one or more of its divisions, is acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation, liquidation or another similar transaction, Your Personal Information shall be one of the transferred assets. To the extent that Company is required to do so by law, You will be notified of any changes in ownership or uses of Your Personal Information.
(vii) TO ENABLE COMPANY'S PARENT COMPANY OR AFFILIATED COMPANY'S BUSINESS TO FULFIL THEIR BUSINESS GOALS: Company may share information from or about You with subsidiaries, joint ventures, or other companies under common control, in which case Company will require them to honor this Privacy Policy.
(viii) TO ENFORCE COMPANY'S LICENSE AGREEMENTS AND TO COMPLY WITH LAW: (1) to enforce Company's rights against You or in connection with a breach by You of this Privacy Policy or the License Agreement; (2) to investigate or respond to suspected illegal or fraudulent activity or to protect the safety, rights, or property of us, Company's users, or others; (3) to prevent prohibited or illegal activities; (4) to prevent situations involving potential threats to the physical safety of any person; or(5) when required by any applicable law, rule, regulation, subpoena, or other legal process.
(ix)TO PROCESS PAYMENTS: To use certain services on the Service, Company may require debit or credit card account information (“Debit or Credit Card Information”). By submitting Your Debit or Credit Card Information through the Service, You expressly consent to sharing of Your information with third-party payment processors and other third-party service providers.
(x)And to fulfill other purposes related to Company's Service, subject to Your explicit consent if consent is required by law.
(b) USE OF COOKIES AND USAGE DATA: Company may use session Cookies and usage data to fulfil the Purpose, by tracking information about You as related to Your usage of the Service, and correlating to other personally identifiable information collected while on the Service or connected to Company's third party processors (as listed in Section 5 to this Privacy Policy entitled List Of “Third Party Providers And End-User Data Storage Providers”). Company may also use Cookies that are created by the Service to secure Your login session and to help ensure the security of Your account.
(c) USE OF THIRD PARTIES TO ASSIST US TO IMPROVE THE SERVICE AND TO ACHIEVE COMPANY'S BUSINESS GOALS: To fulfil the Purpose, Company may share Personal Information with Company's affiliates, acquirers or third-party collaborator or vendors (as listed in Section 5 to this Privacy Policy entitled List Of “Third Party Providers And End-User Data Storage Providers”), subject to the following conditions:
(i) USE LIMITED TO SERVICE PROVIDED OR PURPOSE OF TRANSFER: Company's service providers are restricted from using Your Personal Information in any way other than for the service they are providing or as it relates to Company's Purpose fulfilled by such transfer; this includes the use of Cookies by Company's third parties so long as the use on such Cookies is to collect the same type of information for the same purposes as the Purpose.
(ii) THIRD PARTIES MUST ADHERE TO COMPANY'S STANDARDS: Company ensures that such third parties maintain reasonable and appropriate safeguards that do not breach Company's safeguards of security requirements set out In Section 3 of this Privacy Policy entitled “Data Management”, or as otherwise required by law. If the use of Cookies by any third party differs materially from the practices already listed, Company will revise this document accordingly and notify existing users of the change(s).
(d) RIGHTS TO CONTENT PROVIDED BY THE END-USER
(i) FOR INFORMATION YOU PROVIDE. By posting or providing content on the Service (the “User Data”), the End-User and Client jointly hereby grants to the Company a worldwide, non-revocable, non-exclusive, perpetual, royalty-free, and sub-licensable right to use, create derivative works of, modify, and to distribute (including without limitation, distribution online, through multiple channels, and bundled with other services or materials) such content, and further, agrees to waive any moral rights to such User Data, and agrees that the Company may modify or adapt the User Data in order to transmit, display or distribute it over other services, applications, and in various media. The Client and/or End-User agrees that the Client and/or End-User will individually and jointly defend, indemnify and hold harmless the Company from and against any Claims (as defined in the Agreement) arising from the nature of the content submitted and/or the ownership of End-User Data and any claims of infringement of third party intellectual property related to such End-User Data.
(ii) FOR INFORMATION WE AUTOMATICALLY COLLECT. Company Collection and Analysis of Data. The Company creates benefit to all of its Clients and End-Users by analyzing the Company Data for the purposes of Service improvements. The Client and/or End-User agrees that the Company shall have the right to collect and analyze data and other information relating to the provision, use and performance of various aspects of the Company services and related systems and technologies, and the Company will be free (during and after the Initial Term or subsequent Renewal Term) to (i) use such information and data to improve and enhance the Company services generally, (ii) for other development, diagnostic and corrective purposes in connection with the Products and Services, and (ii) disclose such data solely in aggregate, anonymous, and non-identifiable form that is in no way connected to Client and/or End-User or its business.
NAVIGATION
1. Introduction
4. Data Usage
5. List of Third Party Processors And End-User Data Storage Providers
6. Accessibility for Ontarians with Disabilities Act (AODA)
5. LIST OF THIRD PARTY PROVIDERS AND END-USER DATA STORAGE PROVIDERS
Stripe (payment processor). Zoho (crm). Microsoft (document creation). Canva (document creation). Lucidchart (document creation).
NAVIGATION
1. Introduction
4. Data Usage
5. List of Third Party Processors And End-User Data Storage Providers
6. Accessibility for Ontarians with Disabilities Act (AODA)
6. ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT (AODA)
We would like to inform our users and stakeholders that our company is currently in the process of enhancing accessibility features on our website and through our services to comply with the Accessibility for Ontarians with Disabilities Act (AODA) standards. While we are committed to providing an inclusive and accessible digital experience, certain aspects may still be in progress. We apologize for any inconvenience this may cause and appreciate your patience as we diligently work towards achieving full compliance. Our team is actively addressing accessibility issues to ensure that our website and services are accessible to all individuals, regardless of their abilities or disabilities. Your feedback is valuable to us, and we encourage you to reach out if you encounter any accessibility challenges while using our platforms. Thank you for your understanding and support as we strive to create an inclusive online environment for everyone.
No-Refund Policy With Exception
Thank you for choosing Startup Tech Pros. We appreciate your business and strive to provide the best products and services possible. However, it's important to note that all sales are final, and refunds are generally not offered on any products or services purchased from us.
Exception Clause: While this standard policy does not allow for refunds, a single exception may occur at the sole discretion of Startup Tech Pros acting representatives, where a full refund may be granted under extraordinary circumstances. This exception is rare and will be assessed on a case-by-case basis. Please note that the decision to grant a refund under this exception is final.
Understanding the Policy: By completing a purchase with us, you acknowledge and agree to our no-refund policy, except as outlined above. We encourage you to carefully review the details of your purchase before finalizing the transaction.
All Sales Are Final: Please be aware that once a purchase is made, it is considered final. We do not entertain requests for refunds or exchanges unless a rare exception, as described above, is applicable.
Refund Processing: Please be aware that all refunds, if applicable, are provided by Startup Tech Pros through electronic transfers (e-transfers) to the provided email address on file, provided by the Client. Refunds will be provided in full, with no deductions. The average time needed for a full refund to be processed is five business days.
Contact Us: Should you have any questions or concerns regarding this policy or need assistance with your purchase, please contact our legal team at legal@startuptechpros.com. We are here to help and provide any necessary information before you make a purchase.
Data Collection And Usage Policy
Thank you for your engagement with Startup Tech Pros. As part of our commitment to improving our services and providing additional value to our clients, we may collect, analyze, store, and use data and insights obtained through various channels, including contact forms and participation in our services.
Purpose of Data Collection: The data collected will be utilized for the sole purpose of enhancing our services, tailoring them to better meet your needs, and providing additional valuable offerings. Additionally, we may use the information to develop an economic improvement model specifically designed for startups and provide tailored information to third-party trusted partners in order to enhance the Startup Ecosystem across North America.
Data Security: Rest assured that we take the security and confidentiality of your data seriously. We implement robust measures to safeguard the collected information from unauthorized access, disclosure, alteration, or destruction.
Ownership and Transfer Of Intellectual Property: By engaging in any services provided by Startup Tech Pros that result in the creation of intellectual property, you acknowledge and agree that the intellectual property rights therein shall be exclusively owned by Startup Tech Pros. While we retain ownership, we grant you a non-exclusive, non-transferable license to use the intellectual property solely for the purpose of improving your business. This license is subject to compliance with the disclaimers and terms and conditions set forth by Startup Tech Pros. Any unauthorized use, reproduction, or distribution of the intellectual property without Startup Tech Pros' explicit consent is strictly prohibited. This arrangement ensures that our clients can leverage the benefits of the intellectual property to enhance their business operations while recognizing Startup Tech Pros' ownership and control over the created assets. If you have any questions or concerns regarding the usage of intellectual property, please contact us at legal@startuptechpros.com.
Data Sharing: Startup Tech Pros, within the guidelines outlined by state, provincial and federal laws of Canada and the United States of America, reserves the right to sell and/or share your personal or business information with third parties without your explicit consent, except as required by law. Startup Tech Pros engages in data sharing and co-operation programs with third-party organizations, educational institutions, and charities in order to enhance our company services and offerings, connections, recommendations and resources, as well as improving the Startup Ecosystem capabilities provided by our third-party purchasers. In no situation will Startup Tech Pros endanger our clients by means of sharing personal or business information. All information and data provided to a third-party is done-so following strict guidelines and practices, as required by state, provincial, and federal laws. For more information, or to request your data to be removed or excluded from our third-party accessibility services, contact our legal team at legal@startuptechpros.com. We appreciate your understanding and willingness to improve the Startup Ecosystem across North America.
Your Consent: By submitting information through contact forms or participating in our services, you consent to the collection, analysis, storage, and use of your data for the purposes outlined in this disclaimer.
Opt-Out Option: If, at any time, you wish to opt-out of this data collection or have any concerns regarding the use of your information, please contact us at legal@startuptechpros.com.
This disclaimer is subject to change, and any modifications will be effective immediately upon posting. Please review this disclaimer periodically for updates.
Service Policy
Thank you for choosing Startup Tech Pros for your service needs. We are committed to delivering high-quality services based on industry best practices, our intentions to meet your objectives, and our extensive knowledge.
Client Competency and Action: The effectiveness of our services relies on our clients competency and proactive involvement. It is essential that you take the necessary actions and follow any guidance provided to maximize the potential success of the services rendered. By accessing and utilizing our services, you agree to take full responsibility and liabilities for your own actions and intentions of use with the materials, services, recommendations, resources and connections provided by our Company.
Industry Standards and Intentions: Our services are delivered in accordance with industry standards, and our intentions are to assist you in achieving your goals. However, individual results may vary, and outcomes are influenced by factors beyond our control.
Rescheduling and/or Canceling A Scheduled Session: Startup Tech Pros maintains a strict no rescheduling and/or canceling policy for our services. Clients are encouraged to adhere to their scheduled appointments. In the event of an emergency requiring rescheduling, clients may contact us at connect@startuptechpros.com to discuss their situation. However, it is important to note that there is no guarantee of a refund or reschedule, and such decisions remain within the sole control of our company. We appreciate your understanding and cooperation with our policy, which allows us to efficiently manage our appointments and provide the best possible service to all clients.
Limitation of Liability: To the extent permitted by law, Startup Tech Pros removes and reserves the right to remove any liability for direct, indirect, incidental, or consequential damages that may result from the use or inability to use our services. Startup Tech Pros provides resources, recommendations, and opportunities for startup founders seeking private and public funding. It is important to note that while we strive to offer valuable information and connections, we cannot guarantee the success of any funding efforts. Clients of our Company services are solely responsible for their fundraising activities, and we do not assume any liability for the outcomes. We strongly recommend conducting thorough research and seeking professional advice before making financial decisions. Our role is to facilitate access to funding opportunities by means of recommendations, actionable options, and connections. Any engagement with these resources is at the client's own risk. By utilizing our services, clients acknowledge and accept that our company is not liable for any financial or business-related consequences resulting from their fundraising endeavors.
No Guarantee of Success: While we strive to provide the best possible service, it is important to note that our services do not guarantee a successful result. Success depends on various factors, including your active participation, commitment, and the unique circumstances surrounding your situation.
Client Responsibility: By engaging in our services, you acknowledge and accept your responsibility for the outcome, understanding that our role is to provide expertise and guidance within the scope of the services rendered.
Ownership and Transfer Of Intellectual Property: By engaging in any services provided by Startup Tech Pros that result in the creation of intellectual property, you acknowledge and agree that the intellectual property rights therein shall be exclusively owned by Startup Tech Pros. While we retain ownership, we grant you a non-exclusive, non-transferable license to use the intellectual property solely for the purpose of improving your business. This license is subject to compliance with the disclaimers and terms and conditions set forth by Startup Tech Pros. Any unauthorized use, reproduction, or distribution of the intellectual property without Startup Tech Pros' explicit consent is strictly prohibited. This arrangement ensures that our clients can leverage the benefits of the intellectual property to enhance their business operations while recognizing Startup Tech Pros' ownership and control over the created assets. If you have any questions or concerns regarding the usage of intellectual property, please contact us at legal@startuptechpros.com..
Your Consent: By submitting information through contact forms, calendars, video or in-person sessions, or participating in our services, you consent to the collection, analysis, storage, and use of your data for the purposes outlined in this disclaimer.
Changes to Services: We reserve the right to modify, suspend, or discontinue any part of our services at our discretion. Any changes will be communicated to you promptly.
Thank you for trusting Startup Tech Pros with your service needs. Should you have any questions, concerns, or objections, please contact our legal team at legal@startuptechpros.com.